Error messages
In short: This page lists the error, warning and notice messages you may see in SciNodes, SciVerse, Academy and Support, from A to Z. Each entry says what the message means, what to do, and where to read more. Use your browser's find (Ctrl + F, or Cmd + F on a Mac) and type a few words of the message. Words in italics, such as N or title, stand for a number or name that changes.
If your problem isn't a message, see Troubleshooting.
Messages that start with a name or number
| Message | What it means | What to do |
|---|---|---|
| "file exceeds the 10 MB limit." | Support: an attachment is over 10 MB. | Compress it or attach a smaller file. See Contact Support. |
| "file is a type file, which we can't accept." | Support: that file type isn't accepted. | Attach a supported type, or put it in a ZIP. |
| "N files in that folder skipped — not a format we read." | Library upload: some files in the folder weren't PDFs or reference exports. The rest were uploaded. | Nothing, unless you need those files. See Uploading files. |
A
| Message | What it means | What to do |
|---|---|---|
| "A ticket can carry 10 files. Remove one to add another." | Support: you've reached 10 attachments. | Remove a file, or combine files into one ZIP. |
| "Add a project title (at least 4 characters) to choose how you'll add publications." | New Project: the title is too short to continue. | Type a title of 4 or more characters. See Creating projects. |
| "AI search planning wasn't available, so this search used your own words." | Discover or Suggest ran without AI planning, often because your weekly budget is spent. | Review the results, or try again after the reset. See Credits and usage. |
| "All of those publications are already in your corpus." | Map: the cited publications you tried to add are already in the project. | Nothing to do. |
| Already in the corpus | Upload status: this publication is already in the project. | Nothing to do. No second copy was added. |
| "An account already exists with this email." | Sign up: this email already has an account. | Sign in instead, or click Forgot password?. See Sign in and manage your password. |
| "An account already exists with this email using a different sign-in method." | You first signed up with another method, such as Google. | Sign in with the method you used first. |
| "Are you sure you want to exclude this data point?" | Map: you asked to exclude a node. | Confirm, or cancel to keep it. See Selecting, merging and excluding. |
C
| Message | What it means | What to do |
|---|---|---|
| "Check your inbox" | Password reset: if an account exists for that email, a reset link is on its way. | Open the email and follow the link. Check spam. The link expires after a short while. |
| "Choose a stronger password (at least 8 characters)." | Profile: the new password was rejected. | Choose a longer, less common password. |
| "Citing the first 200 of N selected publications." | Cite: you can cite up to 200 at once. | Cite the rest in another batch. See Citations and reference styles. |
| "Close all searches?" | SciVerse: you clicked Close all. | Confirm to close every search tab. |
| "Corpus extended — regenerate the map to see the new structure." | Map: publications were added, but the map hasn't been rebuilt. | Build the map again to include them. See Corpus expansion. |
| "Corpus extended, but the open map could not be refreshed." | Publications were added, but the open map didn't update. | Reopen or rebuild the map. |
| "Could not load your tickets. Please try again." | Support: your ticket list didn't load. | Reload the page. |
| "Could not reach the assistant. Your message was not sent." | Chat: the message didn't reach the assistant. | Check your connection and send it again. See Chats. |
| "Could not reach the server." | Your browser couldn't connect to SciNodes. | Check your internet connection and try again. |
| "Could not reach the server. Check your connection and try again." | Sign-in or profile: no connection to SciNodes. | Check your internet connection and try again. |
| "Could not reauthenticate. Please try again." | Profile: confirming your identity failed. | Try again, or click Sign in again instead. |
| "Could not send the reset email. Please try again." | Password reset: the email wasn't sent. | Wait a moment and click Send reset link again. |
| "Could not send the verification email. Please try again." | Profile: the verification email wasn't sent. | Try Verify email again later. See Your profile. |
| "Could not update your display name. Please try again." | Profile: the name wasn't saved. | Try again in a moment. |
| "Could not update your password. Please try again." | Profile: the password wasn't saved. | Try again in a moment. |
| "Couldn't add to "project". Please try again." | SciVerse: Add to SciNodes failed. | Try again. See Add to SciNodes. |
| "Couldn't find publications" | A publication search failed. | Try again, or change your search. See Discover and Suggest. |
| "Couldn't load projects" | Project gallery: your projects didn't load. | Click Try again when its countdown ends. See Project gallery. |
| "Customize model providers?" | Preferences: a warning before you choose AI providers yourself. | Click Do it anyway, or Let SciNodes pick the best providers. See Preferences. |
D
| Message | What it means | What to do |
|---|---|---|
| "Delete this chat?" | You asked to delete a chat. | Confirm to delete it, or cancel. |
| "Description is required." | Support: the description is empty. | Describe the issue. |
| "Description refinement is switched off right now." | Tidy up my wording isn't available at the moment. | Edit the description yourself, or try later. |
| "Descriptions over 2000 characters can't be refined — try shortening it first." | Tidy up my wording works on up to 2,000 characters. | Shorten the description, then try again. |
| Duplicate | Upload status: SciNodes recognized this publication as a duplicate. | Nothing to do. It wasn't added twice. |
E
| Message | What it means | What to do |
|---|---|---|
| "Email is required so we can reply." | Support: no contact email. | Add a contact email. |
| "Enter a valid email address." | Support: the contact email isn't valid. | Check it for typos. |
G
| Message | What it means | What to do |
|---|---|---|
| "Give us a bit more detail (at least 10 characters)." | Support: the description is too short. | Add more detail. |
I
| Message | What it means | What to do |
|---|---|---|
| "Incorrect email or password." | Sign in: the details don't match an account. | Check for typos, or click Forgot password?. |
| "Incorrect password. Please try again." | Confirm it's you: the password is wrong. | Retype it, or click Sign in again instead. |
| "Items in the bin are automatically deleted after 60 days." | Bin: deleted projects can be restored for 60 days. | Click Restore on any project you want back. See Recycle bin. |
K
| Message | What it means | What to do |
|---|---|---|
| "Keep the subject under 140 characters." | Support: the subject is too long. | Shorten it and put details in the description. |
L
| Message | What it means | What to do |
|---|---|---|
| "Legacy — restore to edit" | The project is archived and read-only. | The owner can restore it from Project Settings. See Legacy projects. |
| "Legacy .xls isn't supported — save it as .xlsx or CSV." | Upload: old Excel files aren't read. | Save the file as .xlsx or CSV and upload again. |
| "Lessons for this course are still being written. Save it and we'll have it ready soon." | Academy: the course has no lessons yet. | Click Save for later. See Courses and lessons. |
M
| Message | What it means | What to do |
|---|---|---|
| "Map build failed" | The map couldn't be built. | Click Retry. See Building a map. |
| Map not stored: "This map could not be stored on the server. It is still on screen, but it will not be in your maps list — plot it again to keep it." | The map didn't reach the server. | Plot the map again to keep it. |
N
| Message | What it means | What to do |
|---|---|---|
| "No providers authorized. Model-backed features will be unavailable." | Preferences: all AI providers are off on this device. | Turn some on, or click Let SciNodes choose. |
| "No replies yet. Check this ticket for updates, or contact support with ticket #ID." | Support: no reply is shown in the portal. | Customer care contacts you by email for now. |
| "No results found" | SciVerse: nothing matches your search and filters. | Click Clear all filters or broaden your search. See Searching. |
| "No SciNodes projects found." | SciVerse: you have no projects to add to. | Create a project in the SciNodes app first. |
| "No user with that email in your workspace." | Collaborators: nobody with that email has a SciNodes account in your workspace. | Ask them to create an account, then invite them again. See Collaboration. |
| "Not implemented yet." | This option, such as How it works or Reconfigure map…, isn't available yet. | Use another option for now. See What's coming. |
| Not supported | Upload status: SciNodes doesn't read this file type. | See File formats and limits. |
| "Nothing found for "search"" | A search found nothing. | Try different words. |
| "Nothing new to add — everything this search finds is already in your corpus." | Corpus expansion found no new publications. | Try a different search. |
| "Nothing to map" | The corpus or slice has nothing this map type can use. | Add publications, widen the slice, or choose another map type. See Empty maps and reference data. |
| "Nothing to undo" | There's no action to undo here. | Nothing to do. |
O
| Message | What it means | What to do |
|---|---|---|
| "Only the project owner can share this project." | Only the owner can invite people. | Ask the owner to invite them. See Collaboration. |
| "Only the project owner can …" (archive it, delete it, restore it, remove members, change member roles) | That action is limited to the owner. | Ask the project owner. |
| "Only the project owner or an editor can rename it." / "… edit the description." | Viewers can't edit the project. | Ask the owner to make you an Editor. |
P
| Message | What it means | What to do |
|---|---|---|
| "Passwords don't match." | The two password fields differ. | Type the same password in both. |
| PDF unavailable: "We couldn't retrieve the PDF for "title". You can upload your own copy." | Fetch PDF found no open-access copy. | Choose Upload PDF in the publication's ⋯ menu. See Fetching and uploading PDFs. |
| "Please choose a stronger password (at least 6 characters)." | Sign up: the password was rejected as weak. | Use at least 8 characters, as the form asks. |
| "Project created, but the publications could not be added. You can add them from the corpus view." | The project exists but is empty. | Open the Library and use Add Publications. |
| Project created without publications: ""title" is empty — add its publications from the corpus view." | The project was created, but no publications were added. | Open the Library and use Add Publications. See Adding publications. |
| Project could not be built: ""title" was not created." followed by a reason | The project wasn't created. | Read the reason and try creating the project again. |
| Project ready: ""title" finished building." | A background build is done. | Open the project. |
R
| Message | What it means | What to do |
|---|---|---|
| "Raised to Urgent because you can't get into your account. Lower it if this can wait." | Support: Can't sign in tickets default to Urgent. | Keep it, or lower the priority. |
| "Reference lists aren't included when publications are imported from the catalog." | Citation-type maps need reference data. | Click Fetch reference data. It takes a few minutes. See Empty maps and reference data. |
| "Remove your uploaded PDF?" | You asked to remove your own PDF copy. | Confirm, or cancel to keep it. |
| "Resumes at the start of the next budget week." | Your weekly budget is spent. | Wait for the reset, Sunday at 00:00 UTC. |
| "Rotate to landscape" | Phone: SciNodes runs only in landscape. | Turn your device sideways. See System requirements. |
S
| Message | What it means | What to do |
|---|---|---|
| "Saved without catalog metadata — weekly complex compute budget spent." | Upload: the file was saved, but without catalog details. | Wait for the weekly reset. See Credits and usage. |
| "SciNodes could not find related publications to add, so your project holds just what you uploaded. You can add more from the corpus view." | Use these as seeds found nothing to add. | Add more with Add Publications → Discover. |
| "SciNodes will soon be available on mobile." | The window is smaller than 768 × 500 pixels. | Use a larger screen, enlarge the window, or click Use fullscreen. |
| "SciVerse search isn't available in this build yet." | Discover with SciVerse isn't available. | Choose another way to add publications. |
| "Search is unavailable" | SciVerse: search couldn't run. | Click Retry. |
| "Select more providers for uninterrupted operation." | Preferences: too few AI providers are on. | Turn more providers on. |
| "Send a message first — a file is attached to the chat itself, so there has to be one." | Chat: files attach to an existing chat. | Send a message, then attach the file. See Attachments and what's in view. |
| "Showing 8 of N results" | SciVerse: guests see at most 8 results. | Sign in to see every result. See Guest vs signed in. |
| "Sign in to load your SciNodes projects." | SciVerse: Add to SciNodes needs you signed in. | Click Sign in. |
| "Sign in to request High or Urgent priority." | Support: High and Urgent need sign-in. | Sign in, or choose Low or Normal. |
| "Sign-in failed. Please try again." | Sign in failed for an unlisted reason. | Try again. If it keeps happening, contact Support. |
| "Sign-up failed. Please try again." | Sign up failed for an unlisted reason. | Try again, or use another sign-up method. |
| "Some publications could not be fetched and are missing from your corpus. You can add them from the corpus view." | Part of the project's publications didn't arrive. | Open the Library and add the missing ones. |
| "Stopped building "title". It's in the bin if you want it back." | You stopped a project build. | Restore it from the Bin if you want it. |
| "Subject is required." | Support: no subject. | Add a short subject. |
T
| Message | What it means | What to do |
|---|---|---|
| "That already reads well — nothing to fix." | Tidy up my wording found nothing to change. | Nothing to do. |
| "That change could not be saved. Your previous … is still in effect." | Preferences: the new choice wasn't saved. | Check your connection and choose again. |
| "That doesn't look like a valid email address." | The email isn't valid. | Check it for typos. |
| "That's the limit of 10 files. Remove one to swap it out." | Support: 10 attachments maximum. | Remove a file to add another. |
| "The assistant could not reply (code). Your message was not sent." | Chat: the assistant had a problem. | Wait a moment and send again. |
| "The PDF could not be read." | Upload: the PDF couldn't be read. | Try another copy, or add the publication with Manual Entry. See Manual entry. |
| "The PDF is password-protected — remove the password and try again." | Upload: the PDF is locked. | Remove the password and upload again. |
| "The PDF took too long to read." | Upload: reading took over 60 seconds. | Try another copy, or use Manual Entry. |
| "The sign-in window was closed before finishing." | The Google or Microsoft pop-up closed early. | Click the button again and finish in the pop-up. |
| "This account has been disabled." | The account can't be used. | Contact Support with Can't sign in. |
| "This format is not processed — PDFs and reference exports (RIS, BibTeX, .nbib, .enw, .ciw, CSV, TSV, .xlsx) are." | Upload: the file type isn't read. | Export as RIS or BibTeX. See File formats and limits. |
| "This is taking too long — try again in a moment." | A request timed out. | Wait a few seconds and try again. |
| "This map can't be merged right now. Wait for it to finish building, then try again." | Map: merging needs a finished map. | Wait for the build to finish. |
| "This map changed since you opened it — nothing was merged. Reopen it and pick the two again." | Map: the map changed during the merge. | Reopen the map and merge again. |
| "This person is already a member." | Collaborators: they're already in the project. | Nothing to do. |
| "This project is not archived." | Restore: the project is already active. | Nothing to do. |
| "This publication has been retracted. Treat its findings and citations with caution." | The publication is marked as retracted. | Check before you rely on or cite it. See Publication details. |
| "This sign-up method is not currently available." | That sign-up option is switched off. | Use another method. |
| "Ticket not found" | Support: the ticket isn't on this account. | Sign in with the account you filed it from. |
| "Too many attempts. Please wait a moment and try again." | Too many tries in a short time. | Wait a few minutes. |
| "Too many requests. Please wait a moment before trying again." | Profile: too many verification emails requested. | Wait a few minutes. |
| Trash emptied: "N project(s) have been permanently removed." | You emptied the Bin. | Nothing to do. These can't be restored. |
U
| Message | What it means | What to do |
|---|---|---|
| "Unsynced changes" | Sync chip: changes haven't reached the server yet. | Click the chip to sync now, and check your connection. See Interface tour. |
| "Use at least 8 characters." | Profile: the new password is too short. | Use 8 or more characters. |
W
| Message | What it means | What to do |
|---|---|---|
| "We can't open this ticket here" | Support: tickets filed signed out open only in the tab they were filed from. | Use that tab, or sign in with the account you used. |
| "We couldn't upload "file". Remove it and try again, or submit without it." | Support: an attachment failed to upload. | Remove it and submit again. |
| "Weekly complex compute budget spent." followed by "Resumes day at 00:00 UTC." | All AI features share one weekly budget, and it's used up. | Wait for the Sunday reset. Non-AI features keep working. See Credits and usage. |
Y
| Message | What it means | What to do |
|---|---|---|
| "Year, open-access and refine-by filters apply to publications only." | SciVerse: filters don't apply to this result type. | Switch to the All or Publications tab. See Filters and sorting. |
| "You already have this map: name" | Map queries: an identical map exists. | Click Explore existing map, or Explore through new map. See Create a map from a question. |
| "You can apply up to 25 include filters per type. Remove one to add another." (or exclude) | SciVerse: the filter limit for this type is reached. | Remove a filter first. |
| "Your browser blocked the popup. Allow popups and try again." | Profile: the confirmation pop-up was blocked. | Allow pop-ups for app.scinodes.com. |
| "Your browser blocked the sign-in window. Allow pop-ups and try again." | Sign in: the Google or Microsoft pop-up was blocked. | Allow pop-ups and try again. |
| "Your drafts are full N / 32" | Maps: you have 32 draft maps in this project. | Save maps you want, then Discard or Plot map anyway. The oldest draft is deleted if you go over. See Drafts and saving. |
| "Your project is still being built" | You tried to leave during a build. | Choose Build in background, Keep waiting or Stop and discard. |
| "Your query didn't give enough publications to proceed." | Discover: too few results to create the project. | Click Edit query or Try Suggest. See Discover and Suggest. |
| "Your session is no longer valid. Please sign in again." | Your sign-in expired. | Sign in again and repeat the action. |
| "Your ticket could not be submitted. Please try again." | Support: the ticket didn't send. | Click Submit ticket again. |
| "Your weekly search budget is spent" | SciVerse: signed-in searches use your weekly AI budget, which is used up. | Wait for the reset, Sunday at 00:00 UTC. You can still browse. |